service or equipment.
Prepare daily work and run schedules.

Receive or prepare work orders.

Alarm Dispatcher & Customer Service Representative, 10/2013 to 08/2015

Southwest Center – Dallas, TX

Received all incoming calls and assessed to see what type of emergency.
Decided which emergency response team should be dispatched to the location.
Dispatched police, fire department, or ambulance.
Received calls when a security alarm is set off.

Client Relations Account Manager, 03/2013 to 08/2014

General Information Services – Dallas, TX

Resolves problems and completes assignments for GIS clients and meet service requirements and/or
criteria.
Follow all guidelines of clients' criteria, as outlined in the Client Information Form (CIF) and handle
escalations as needed. Research and resolve client inquiries and concerns in an accurate, timely, and
professional manner.
Monitor on-line systems, including, but not limited to: eQuest+, APS Online, Holmes, Watson, Pangea,
etc. ensure system(s) is operating properly. Convey status information clearly with GiS internal in written
and verbal correspondence.

Proactively initiate calls on a periodic basis to assigned clients to ensure service level is satisfactory.
Provide consultative selling of additional GiS products/services as an opportunity to enhance/increase
products and/or services utilized, when appropriate Involve Sales when needed.

Account Manager,

Resolves problems and completes assignments for GIS clients and meet service requirements and/or
criteria.
Follow all guidelines of clients' criteria, as outlined in the Client Information Form (CIF) and handle
escalations as needed.
Research and resolve client inquiries and concerns in an accurate, timely, and professional manner.
Monitor on-line systems, including, but not limited to: eQuest+, APS Online, Holmes, Watson, Pangea,
etc.
ensure system(s) is operating properly.
Convey status information clearly with GiS internal in written and verbal correspondence.

Proactively initiate calls on a periodic basis to assigned clients to ensure service level is satisfactory.
Provide consultative selling of additional GiS products/services as an opportunity to enhance/increase
products and/or services utilized, when appropriate Involve Sales when needed.

Order Manager, 09/2010 to 08/2012

Verizon Business – Richardson, Texas

Engage in the weekly sales forecasting meetings to ensure that Orders are complete and accurate ('clean')
and circuit delivered.
Work with technical/pricing expertise, Sales, provisioning and/or the customer to correct any incomplete
Orders.
Resolving any rejected Orders by working with the appropriate expertise across the International
organization and/or the customer; Take Change Orders (including moves, ads and deletes) directly from
customers and process within SLA.
Track Orders against milestones and escalations throughout the delivery process until the order is
completed proactively provide the customer and the account team with regular updates and status reports
on any orders that are in progress.
Attend meetings with the account team and customers to maintain strong business relationships and clear
lines of communication; and meet the customer expectations.

Recruiter, 08/2004 to 07/2008
Capital Services – Dallas, Texas

Coordinates scheduling and sets up conference call/staff meetings.
Interviews candidates and maintain- applicant tracking documentation Oversee the hiring process and
communicate and gather information.
Answers incoming inquiries, responded to pre-employment inquires.
Gathers information to determine source of problems and needs of the customer.
Accurately captured all and issue-related information in the proper database.
Advanced working knowledge of Microsoft (Word, Excel, PowerPoint) programs, Outlook.
Review applications, Evaluate qualifications and Interview candidates and maintain- applicant tracking
documentation Oversee the hiring process in your client area Processes background and pre-employment
checks.
Oversees new hire and benefit orientations.
Answered customer questions and troubleshot via chat, Email, and phone customer problems with client
specific equipment and applications.
Screen phone calls, e-mails, visitors and resolves routine and some complex inquiries.

Prepare correspondence, memoranda, reports, agenda, etc.

Schedules and maintains calendars of appointments, meeting and coordinates scheduling and sets up
conference call/staff meetings.

Customer Service Representative, 01/2004 to 07/2004

Bank of America – Dallas, Texas

Inbound and outbound calls, crediting debiting accounts, assisting customers with any account requests.

Provide access charges to banking customers, product and service deployment, message and customer
inquiry Verification recoveries, testing and production validation usage.
Ensure that any problems are corrected on the account.
Provide direction for the accurate and timely to the online customers.
Provide access charges to banking customers, product and service deployment, message and customer
inquiry verification and recoveries, testing and production validation usage.
Serviced order error monitoring and reporting for clients, Arbor billing assurance, Internet/E-Commerce
bill presentation.

Reimbursement Counselor, 01/2003 to 10/2014

Lash Group

Responsible for various reimbursement functions, including but not limited to accurate and timely claim
submission, claim status, collection activity, appeals, payment posting, and/or refunds, until accounts
receivable issues are properly resolved.
Collects and reviews all patient insurance benefit information, to the degree authorized by the SOP of the
program.
Provides assistance to physician office staff and patients to complete and submit all necessary insurance

forms and program applications.

Completes and submits all necessary insurance forms and electronic claims to process the claims in a
timely manner as required by all third party payers.
Researches and resolves any electronic claim denials.
Researches and resolves any claim denials or underpayment of claims.
Effectively utilizes various means for collections, including but not limited to phone, fax, mail, and online

methods.

Provides exceptional customer service to internal and external customers; resolves any customer requests
in a timely and accurate manner; escalates complaints accordingly.
Maintains frequent phone contact with provider representatives, third party customer service
representatives, pharmacy staff, and case managers.
Reports any reimbursement trends/delays to supervisor (e.g.
billing denials, claim denials, pricing errors, payments, etc.).
Processes any necessary insurance/patient correspondence.
Provides all necessary documentation required to expedite payments.

EDUCATION

Social Work & Applied Science:
East field College - Mesquite, Texas